35% Off Sitewide, Use Code FB35 At Checkout! Promotion Ends On November 17, 2024
Question & Answers
Q: I accidentally connected the RED ARROW ends to my amplifier/receiver. Will that damage my audio equipment?
A: No. Your audio equipment will NOT be damaged. The wrong connection only downgrades the sound quality
Q: In your product page, I do not see the cable length that I need. Can I make a "special order" for the cable length I need?
A: Yes, we do "Special Order" cable(s) that meet your need. Please Contact Us, and let us know your requirement.
Q: In your product page, I see you only offer banana plugs and spade connectors. Do you do offer other connectors, for example, pin connector or even bare wire?
A: Clarity Precision Speaker Cables basically go with banana plugs and spade connectors. Upon request, we do make "Special Order" cable(s) that terminate with the type of connector you need. Please Contact Us, and let us know your requirement.
Q: Do I enjoy the same 90 Days Total Satisfaction Guarantee if I make a "special order?"
A: Yes, once we accept the "Special Order", you will enjoy the same 90 Days Total Satisfaction Guarantee.
Q: What makes the difference between "Special Order" and standard order?
A: Any order that cannot be ordered online will be regarded as special order. Special Order, depending on our parts availability (e.g. connector), the delivery may take more than the standard 72 hours.
Q: Does "Special Order" enjoy the same promotion discount if a promotion discount is offering to the other standard order?
A: No.
Q: What is the Minimum and Maximum length Clarity Precision Offer?
A: We do the minimum of 1 foot, and a maximum of 25 feet.
Shortest speaker cables (1 foot long) ever made by Clarity Precision.
Q: You are having Version 2 speaker cables. When do you release Version 3, and what will be the improvement(s) over Version 2?
A: Version 3 has been indefinitely postponed due to instability of production materials supplies. Instead of Ver. 3, a new Conductor Main Speaker Cable Series have been released.
Order and Shipping Related
Q: When do you ship out my order?
A: All orders will be sent out within 72 hours after confirmed payment.
Q: How do you ship out my order?
A: All orders will be sent by USPS Priority Post with Tracking Info.
Q: I am very interested in your cables, but I am not in US. Do you ship overseas? How much is the shipping?
A: Yes, we ship overseas, but the postage will be different depending on your country.
For more details, please contact us at cpspeakercables@gmail.com
Satisfaction Guarantee Related
Q: When does the 90 Days Satisfaction Guarantee starts?
A: All Clarity Precision Speaker Cables come with a 90 Days Total Satisfaction Guarantee. This Guarantee starts from the DATE OF PURCHASE. For whatever reason that the cables need to be returned, please ship them back to us ASAP. If the RECEIPT DATE (based on the carrier's tracking information) of the returning cables exceeds 90 days, say on the 91st day, from the DATE OF PURCHASE, we shall return the cables to you, and NO refund will be entertained.
Q: Do I enjoy the same 90 Days Total Satisfaction Guarantee if I make a "Special Order?"
A: Yes, once we accept the "Special Order", you enjoy the same 90 Days Total Satisfaction Guarantee.
Return, Refund and Repair Related
Q: For some reasons I do not like your cables, how can I return your cables and get my money back?
A: All Clarity Precision Speaker Cables come with a 90 Days Total Satisfaction Guarantee. For whatever reason that you do not like the cables, simply return the UNDAMAGED and UNALTERED cables to us for your FULL refund. The return MUST be done within 90 days from the date of purchase. No refund will be entertained if the receipt date of returning cables exceeds 90 days from the date of purchase.
To return the cables, please follow the steps below:
- Contact us at cpspeakercables@gmail.com for a RMA number
- Provide us the SERIAL NUMBER(S) printed on the Warranty Label (See example --->) in your email
- Ship the cables back to us
- Upon receipt of the cables, we shall FULL REFUND you to your original payment method/account within 48 hours
Note: No refund will be made if the cable(s) was physically damaged, altered or the "Warranty Void If Removed" label was removed/disappeared/altered.
Q: What should I do if my cable needs to be repaired?
A: Within the 90 Days Satisfaction Guarantee period, Clarity Precision will REPLACE all returning cables because of workmanship or material defect. NEW cable replacement will be sent out within 72 hours upon receipt of the returning cables. Please contact us at cpspeakercables@gmail.com for detail instructions.
For cable that is still under 2 years manufacturer limited warranty but over the 90 Days Satisfaction Guarantee period, we shall repair or replace the cable(s) at no charge. Please contact us for RMA instructions.
We shall not repair nor replace any cable that does not comply with limited warranty policy.
For example, cable has been:
- modified, or
- "Clarity Precision Speaker Cables" or "Serial Number" label is missing, broken or removed, or
- physically damaged by improper use (e.g. human damage etc.)
Q: Can I get refund after 90 Days Total Satisfaction Guarantee period?
A: No.
Clarity Precision Warranty Label
Payment Options
Q: Other than PayPal, do you accept other payment method?
A: Other than PayPal, we take also Venmo and Cash Apps. Please contact us at cpspeakercables@gmail.com or text us at 916-715-5358 for payment instructions.
Q: Do you have PayPal.me account?
A: Yes, paypal.me/cpspeakercables